Catalog 2021-2022

Hotel, Restaurant, and Tourism Management

Essential Functions

The purpose of the essential functions list is to allow prospective students who are considering a career to be informed of the physical, emotional, and psychological demands related to training and employment in a field of study. These lists are provided to allow prospective students to make informed career choices by providing them with a summary of the physical abilities and personality traits that are generally required for the successful completion of a curriculum and result in employment in a field of study after graduation. For students to be successful in the Hotel, Restaurant, and Tourism Management programs, they must first and foremost demonstrate a positive attitude and people skills. Interpersonal skills include:

  • The desire to work as a team player.
  • Strong oral communication skills and good written communication skills.
  • A respect for diversity (in guests, coworkers, and subordinates).

They must also be able to do the following:

  • Communicate ideas and directions clearly.
  • Work under pressure in a fast-paced environment.
  • Demonstrate flexibility.
  • Manage multiple projects and priorities.
  • Portray enthusiasm at all times.
  • Act in a professional manner.
  • Maintain ethical standards.
  • Anticipate customer needs.
  • Recognize problems and deal with conflict.
  • Select, train, and manage employees.
  • Demonstrate business math skills.
  • Develop budgets and forecasts.
  • Interpret profit and loss statements.
  • Compute and interpret basic operational statistics and reports for budgeting and cost controls.
  • Set goals and objectives to achieve the organization's goals.
  • Provide quality and safe service.
  • Identify ways to market hospitality services.
  • Plan events.
  • Deal with emergencies and develop techniques for security and loss prevention.