MGMT 1315 Syllabus

Subject Code

MGMT

Course Number

1315

Course Title

Define and Measure

Prerequisites

Program admission

Corequisites

Terms Offered

Offered Spring

Credit Hours

(3-0-3)

Course Description

This course introduces students to the first two phases of the Six Sigma process: define and measure. The material emphasizes the importance of developing a clear definition of the scope of a Six Sigma process and using SIPOC in determining that scope, as well as the use of certain tools in that process. The course also illustrates the use of selected tools in the measure phase of the Six Sigma process and the statistical models used in these tools.

Course Outcomes

Defining the nature of a Six Sigma Project

  • Create a Pareto Chart including a cumulative percent line.
  • Demonstrate the various ways that a Pareto Chart can be utilized.
  • Create a SIPOC chart.
  • Demonstrate the role of SIPOC in developing the scopes of a project.
  • Determine who should be involved in a Six Sigma project.
  • Define and determine the uses of a process map.
  • Descried the types of process maps.
  • Interpret a process map and identify its level.
  • Describe the difference between value-add and non-value-add.

Measurement and Data Collection Plans

  • Describe a current state value stream map.
  • Identify value streams in various operations.
  • Explain the steps in creating a current state value stream map.
  • Calculate takt time and evaluate takt time versus cycle time.
  • Explain the difference between descriptive and inferential statistics.
  • Identify basic statistical terms.
  • Classify a variable as either quantitative or qualitative.
  • Describe the difference between population and a sample in data.
  • Explain performance measurement.
  • Describe variation and sources of variation in data.

Principles and Methods Related to Data Collection

  • Demonstrate graphical techniques representing qualitative and quantitative data.
  • Identify techniques for presenting data.
  • Describe various distribution tables and data charts.
  • Identify the three measures of central tendency (mean, median, mode).
  • Identify and calculate measures of dispersion, i.e., range and standard deviation.
  • Identify the effects of changes in dispersion.
  • Identify changes in standard deviation based on transformation of original data.
  • Estimate percentage of measurements with a symmetrical interval about the mean.
  • Calculate the Z score for a stated measurement.
  • Define the Cost of Poor Quality (COPQ).
  • Calculate the COPQ based on information from process map.
  • Define the benefits of a Gauge R and R study.