This course introduces procedures and resources used in the identification and assessment of automotive collision damages. This course provides instruction on the hydraulic systems and for the diagnosis, straightening, measuring, and alignment of automobile frames and bodies.
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Determine and record customer/vehicle information.
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Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type and assembly plant.
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Identify and record vehicle options, including trim level, paint code, transmission, accessories, and modifications.
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Identify safety systems; determine replacement items.
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Apply appropriate estimating and parts nomenclature (terminology).
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Determine and apply appropriate estimating sequence.
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Utilize estimating guide procedure pages.
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Apply estimating guide footnotes and headnotes as needed.
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Identify operations requiring labor value judgment.
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Select appropriate labor value for each operation (structural, non-structural, mechanical and refinish).
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Select and price OEM parts; verify availability, compatibility and condition.
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Select and price alternative/optional OEM parts; verify availability, compatibility and condition.
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Select and price aftermarket parts; verify availability, compatibility and condition.
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Select and price recyclable/used parts; verify availability, compatibility and condition.
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Select and price remanufactured, rebuilt, and reconditioned parts; verify availability, compatibility and condition.
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Determine price and source of necessary sublet operations.
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Determine labor value, prices, charges, allowances, or fees for non-included operations and miscellaneous items.
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Recognize and apply overlap deductions, included operations, and additions.
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Determine additional material and charges.
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Determine refinishing material and charges.
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Apply math skills to establish charges and totals.
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Find procedural differences between computer-assisted systems and manually written estimates.
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Identify procedures to restore corrosion protection; establish labor values and material charges.
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Determine the cost effectiveness of the repair and determine the approximate vehicle retail and repair value.
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Recognize the differences in estimation procedures when using different information provider systems.
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Verify accuracy of estimate compared to the actual repair and replacement operations.
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Provide and review warranty information.
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Provide and review technical and consumer protection information.
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Estimate and explain the duration of out-of-service time.
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Demonstrate negotiation skills to obtain a mutual agreement.
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Interpret and explain manual or computer-assisted estimate to customer/client.