MGMT 1340 Syllabus

Subject Code

MGMT

Course Number

1340

Course Title

Quality Assurance Philosophy

Prerequisites

Program admission

Corequisites

Terms Offered

Offered Fall

Credit Hours

(3-0-3)

Course Description

This course presents the historical basis for Six Sigma in American business and industry. The course will blend theoretical and practical ideas from proven applications of the Six Sigma methodology thus enabling students to demonstrate the use of the basic tools and techniques of Six Sigma for the improvement of processes and services. The relationship between Lean and Six Sigma will be evaluated as a means for the overall reduction of waste and the improvement of quality through elimination of defects in products and services.

A work ethic grade is assigned for this course. For more information see Work Ethics.

 

Course Outcomes

Historical Underpinnings

  • Discuss the history of Six Sigma philosophies and their impact on American business.
  • Identify individuals who have contributed to Six Sigma process improvement methodologies.
  • Discuss the unique aspects of Six Sigma philosophy that differentiate if from other quality initiatives.

DMAIC Process

  • Identify the roles and responsibilities of Six Sigma team members.
  • Define the five phases of the DMAIC methodology.
  • Describe the DMAIC tollgate reviews and demonstrate the management of them.
  • Discuss the importance of the project charter and its components.

Lean and Six Sigma Interrelationships

  • Describe the methods and levels of lean deployment.
  • Identify the integration process of Lean within organizations.
  • Describe the differences and similarities between Lean and Six Sigma.
  • Discuss approaches to blending Lean and Six Sigma.

Utilization of Tools and Methodologies

  • Use Pareto analysis to aid in project selection.
  • Use SIPOC diagrams to identify and define the scope of a project.
  • Demonstrate use and interpretation of Process Mapping.
  • Discuss the eight forms of waste (muda) in organizations.
  • Identify examples of waste in manufacturing processes.