MGMT 1105 Syllabus
Subject Code
MGMT
Course Number
1105
Course Title
Organizational Behavior
Prerequisites
Provisional admission
Corequisites
Terms Offered
Credit Hours
Course Description
This course provides students with a general knowledge of the human relations aspects of the senior-subordinate workplace environment. Topics include employee relations principles, problem solving and decision making, leadership techniques to develop employee morale, human values and attitudes, organizational communications, interpersonal communications, and employee conflict.
Course Outcomes
Employee Relations Principles
- Distinguish terms relating to the field of human relations.
- Research the history of the human relations movement.
- Recognize the purposes of the study of human relations.
- Recognize factors that inhibit the resolution of human relations problems.
- Evaluate the social basis of status in terms of a motivational force that affects upward mobility and group behavior.
- Recognize the advantages and disadvantages of a permeable class society.
- Compare and contrast the impact of status on role perception and role behavior.
- Examine the "shrinking world" phenomenon in terms of its impact on the role requirements of managers and supervisors involved in international trade.
- Assess pervasive culturally based attitudes toward foreigners.
- Assess pervasive culturally based attitudes of foreigners toward American trading partners.
- Examine examples of multiple, culturally-based, interpretations of "hidden,", non-verbal communication such as body language.
- Judge examples of the social norms and expectations of seniors/peers and those of foreigners toward Americans.
Problem Solving and Decision Making
- Evaluate the potential benefits associated with developing and implementing plans for personal and career development.
- Propose strategies for formulating personal and career development plans.
- Assess the effects of barriers such as poor time management and inadequate stress management to personal and career development.
- Recognize types of personal problems and the impact on job advancement, job satisfaction, and productivity.
- Develop strategies for identifying individuals who have personal problems.
- Decide resources for helping those with personal problems.
- Recognize the visible symptoms of alcohol and drug abuse.
- Evaluate the decision making as a process.
- Distinguish between long- and short-range decision making.
- Recognize traits and external factors that affect decision-making processes.
- Communicate the potential effects of making decisions during conflict situations.
- Compare humanistic and environmentally based approaches to decision making.
Leadership Techniques to Develop Employee Morale
- Evaluate motivation and barriers to achievement.
- Examine the various theories of human motivation.
- Evaluate human motivation in terms of job design.
- Predict factors that may affect job performance and employee morale.
- Examine the relationship between physical environment, employee morale, and productivity.
- Compare effects of changing social values on employee morale and productivity.
- Characterize leadership.
- Evaluate the nature of power relationships, leadership traits and styles, and "leaderless" groups.
- Compare different approaches to leadership in terms of the potential for effectively dealing with different types of employees.
- Characterize the terms creativity and innovation.
- Describe the effects of demands for increased productivity and other societal pressures on creativity and innovation.
- Identify barriers to effectively using creative employees.
- Examine appraisals, promotions, and dismissals.
- Determine the purposes of appraisals, promotions, dismissals, incentive plans, and benefit packages.
- Examine techniques for managing appraisal, promotion, and dismissal interviews.
Human Values and Attitudes
- Examine the nature of trainer-trainee relationships.
- Determine the training needs of new employees.
- Propose techniques for developing supervisory and managerial employees.
- Contrast various instructional methods for employee training and continuing education and professional employees
Organizational Communications
- Identify staff and line organization patterns and effective means of communication within an organization's structure.
- List examples of information communication channels within an organization.
Interpersonal Communications
- Examine factors that affect the quality of interpersonal communication skills.
- Determine the importance of developing effective interpersonal communications skills.
- Examine the levels of verbal and nonverbal communication.
Employee Conflict
- Evaluate the types of resistance to change.
- Examine patterns of resistance to change.
- Examine the keys to effectively managing change.
- Propose strategies for overcoming resistance to change.