VETT 2220 Syllabus
Subject Code
VETT
Course Number
2220
Course Title
Veterinary Practice Management
Prerequisites
COMP 1000 with a grade of C or higher, VETT 1070 with a grade of C or higher, VETT 1110 with a grade of C or higher, VETT 2120 with a grade of C or higher
Corequisites
VETT 2210, VETT 2230
Terms Offered
Offered Fall
Credit Hours
(3-0-3)
Course Description
This course provides an introduction to veterinary facility management. Instructors place emphasis on office management and client relations.
Course Outcomes
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Office Management
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Order
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Description
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1
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Discuss telephone etiquette.
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2
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Discuss appointment scheduling
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3
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Discuss computer utilization in practice including practice management software and on-line services.
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4
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Discuss admitting, discharging and triage of clients in person and over the phone.
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5
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Discuss recognizing and responding to medical emergencies.
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6
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Discuss creation and maintenance of facility records and logs.
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7
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Discuss inventory control.
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8
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Handle/ discuss the various financial transactions associated with practice management.
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9
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Discuss staff communication, interpersonal skills and teamwork.
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Client Relations
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Order
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Description
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1
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Develop and communicate hospital nutrition protocols.
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2
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Discuss crisis intervention/grief management skills for clients.
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3
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Discuss appropriate oral and written communication styles for use with clients and the general public.
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