MGMT 2135 Syllabus

Subject Code

MGMT

Course Number

2135

Course Title

Management Communication Techniques

Prerequisites

None

Corequisites

None

Terms Offered

Credit Hours

Course Description

Emphasizes developing the full range of communication strategies required to become a successful manager and prepares managers for the skills required to communicate effectively in business today. Topics include: Organizational/Strategic Communication, Interpersonal Communication, Presentation Techniques, Presentation Technology & Applications, Team/Group Communication, Intercultural Communication, External Stakeholder Communication and Using Spreadsheet Applications for Business Problem Solving.

Course Outcomes

Organizational/Strategic Communication

  • Classify oral and written communication effectively.
  • Characterize the audience.
  • Prepare communication documents.
  • Classify communication content effectively.
  • Utilize different editing techniques.
  • Utilize business language correctly.
  • Recognize the strategic role of communication.
  • Develop effective internal communication.
  • Utilize mission/vision to strengthen communication.
  • Produce a communication purpose.
  • Develop a communication strategy.
  • Construct an effective change communication.
  • Recognize when a meeting is the best forum.
  • Prepare a meeting plan/agenda.
  • Demonstrate a productive meeting.
  • Solve meeting problems and conflict.

Interpersonal Communication

  • Demonstrate use of e-mail conventions.
  • Differentiate between e-mail software.
  • Explain Emotional Intelligence (EQ)
  • Discuss self-awareness.
  • Develop listening skills.
  • Illustrate and provide feedback.
  • Outline the presentation.
  • Utilize a communication strategy.
  • Prepare a presentation to achieve greatest impact.
  • Assess media and delivery methods.

Presentation Technology Applications

  • Develop and deliver a presentation using presentation software.
  • Recognize when to use graphics.
  • Use graphics in a presentation.
  • Demonstrate proficiency in using a template.
  • Prepare effective data charts.
  • Utilize fundamental graphic content and design principles.
  • Prepare PowerPoint as a design and presentation tool.

Team/Group Communication

  • Prepare team communication documents.
  • Identify team communication processes.
  • Recognize team conflict issues.
  • Identify effective virtual team communication.

Intercultural Communication

  • Describe the value of cultural literacy.
  • Establish a cultural framework to understand differences.
  • Define culture and social customs.

External/Stakeholder Communication

  • Develop an external relations strategy.
  • Articulate examples of a positive corporate image.
  • Identify effective ways of working with the news media.
  • Prepare a press release.

Using Spreadsheet Applications for Business Problem Solving

  • Demonstrate importing and exporting data from the worldwide web.
  • Demonstrate importing and exporting data from other applications.
  • Use spreadsheet software for business problem solving and creating documents.
  • Use formulas to manipulate imported data.
  • Utilize conversion of data types.