MAST 1060 Syllabus

Subject Code

MAST

Course Number

1060

Course Title

Medical Office Procedures

Prerequisites

Program admission

Corequisites

BUSN 1100

Terms Offered

Offered Fall and Spring

Credit Hours

(3-2-4)

Course Description

This course emphasizes the essential skills required for the medical practice. Topics include office protocol, time management, appointment scheduling, medical office equipment, medical references, mail services, medical records, and professional communication.

Course Outcomes

Office Protocol

  • Exhibit proficiency in medical office etiquette.
  • Apply appropriate procedures for the beginning and ending of the work day.
  • Recognize and identify desirable personal qualities required in an office.

 

Time Management

  • Identify time management principles
  • Establish ways to eliminate inefficient use of time in the office.
  • Establish time management principles to maintain effective office function.

 

Appointment Scheduling

  • Compare and Contrast the various types of appointment management systems.
  • Describe scheduling guidelines.
  • Recognize office policies and protocols for handling appointments.
  • Recognize office policies and protocols for handling appointments.
  • Demonstrate management of appointment schedule using established priorities.
  • Demonstrate scheduling of patient admissions and/or procedures.
  • Identify critical information for scheduling patient’s admissions and/or procedures.

Medical Records

  • Demonstrate organizing a patient medical record.
  • Identify systems for organizing medical records.
  • Describe various types of content maintained in a patient’s medical record.
  • Demonstrate documentation of patient care.
  • Demonstrate documentation of patient education.
  • Compare and Contrast various filing methods.
  • Identify both equipment and supplies needed for filing medical records.
  • Describe indexing rules.
  • Discuss filing procedures.
  • Demonstrate filing medical records.
  • Demonstrate maintenance of organization by filing.
  • Consider staff needs and limitations in establishment of a filing system.
  • Discuss principles of using electronic medical records.
  • Demonstrate execution of data management using electronic healthcare records such as the EMR.
  • Identify types of records common to the healthcare setting.

Electronic Medical Records

  • Discuss principles of using electronic medical record (EMR).
  • Perform data management using electronic health care records such as the EMR.

 

 

Medical Office Equipment

 

  • Discuss the importance of routine maintenance of office equipment.
  • Demonstrate safe operation of the administrative equipment which may include but not be limited to fax machines, copiers, printers, postage meters, and credit card processors, etc.
  • Perform routine maintenance of office equipment with documentation.
  • Use office hardware and software to maintain office systems.
  • Perform an inventory of administrative supplies and equipment.
  • Perform an office inventory.
  • Use computer software to maintain office systems.
  • Demonstrate maintenance of warranty records on office equipment.

 

Medical References

  • Describe reference materials appropriate to the medical office.
  • Discuss the importance of locating and maintaining updated resource materials.
  • Demonstrate development and maintenance of a current list of community resources related to patient healthcare needs.
  • Use internet to access information related to the medical office.

 

Mail Services

  • Demonstrate the processing of outgoing mail.
  • Demonstrate the processing of incoming mail.
  • Demonstrate addressing an envelope using OCR.
  • Identify special services offered by the US Postal Service.
  • List and define the classes of mail.
  • Define international mail.
  • Discuss the use of a postage meter.

 

Professional Communication  

  • Identify styles and types of verbal communication.
  • Identify nonverbal communication.
  • Demonstrate response to nonverbal communication.
  • Recognize communication barriers.
  • Identify techniques for overcoming communication barriers.
  • Demonstrate reporting of relevant information to others succinctly and accurately.
  • Recognize the elements of oral communication using a sender-receiver process.
  • Differentiate between subjective and objective information.
  • Identify resources and adaptations that are required based on individual needs, for example, culture and environment, developmental life stage, language and physical threats to communication.
  • Recognize elements of fundamental writing skills.
  • Describe the basic types of written communication used in a medical office (memoranda, letters, fax cover sheets, meeting agendas, meeting minutes, travel itineraries, curriculum vitae, etc.)
  • Demonstrate composition of professional/business letters.
  • Identify the types and sizes of stationery and the appropriate use of each.
  • Identify different letter styles (full block, modified block, semi-block, and simplified).
  • Demonstrate preparation of a fax cover sheet.
  • Demonstrate preparation of an interoffice memorandum.
  • Demonstrate telephone techniques.
  • Describe procedures for incoming, outgoing, and filing correspondence.
  • Demonstrate proper telephone skills and etiquette when answering the telephone.
  • Discuss types of calls and how each type should be handled (Example: prioritizing and forwarding to other office personnel).
  • Demonstrate appropriate techniques and procedures for making local and long distance calls.
  • Discuss applications of electronic technology in effective communication.
  • Demonstrate preparation of telephone message forms.
  • Identify basic and special services provided by telephone companies.
  • Identify various types of telephone equipment.
  • Describe alternatives to holding meetings (e.g., conference calls, teleconferencing).
  • Demonstrate organization of technical information and summaries.
  • Display awareness of the technical boundaries of the person with whom communicating.
  • Demonstrate instruction of patients according to their needs to promote health maintenance and disease prevention.
  • Demonstrate advocacy on behalf of patients.
  • Recognize the role of patient advocacy in the practice of medical assisting.
  • Discuss the role of assertiveness in effective professional communication.
  • Differentiate between adaptive and non-adaptive coping mechanisms.
  • Describe therapeutic communication techniques to enhance communication.